Cash Exchange Scams in Stores – How the Scammers Operate and How to Protect Yourself

During the summer, we have seen several cases among our clients involving so-called cash exchange scams or attempted scams at the checkout. The scammers are often highly skilled and act quickly and convincingly, managing to trick stores out of large sums of cash in a short amount of time.

How Cash Exchange Scams Work

These scams usually take place directly at the checkout. The scammer asks to exchange a large denomination bill — for example, a €100 note — into smaller ones. Using various tactics, the scammer attempts to confuse the cashier:

Stress and distraction

The person talks constantly, asks questions, and tries to create a stressful situation.

Repeated exchanges

Initially, one amount is exchanged, but the scammer quickly changes their mind and wants to switch back, exchange again, or add new amounts.

Manipulative body language

The scammer may try to hold onto the money, mix the bills, move stacks around on the counter, or "help" count out the money — often loudly and demonstratively in front of the staff.

Accomplice

In some cases, the scammer works with a partner who further distracts the staff.

The end result is often that the cashier unknowingly gives out more money than is correct — and sometimes the loss is not noticed until the end of the day.

Why Is This Happening Now?

There are several reasons why the risk is especially high during the summer season:

• Many young and inexperienced summer workers at the register.
• More cash in circulation during tourist season.
• Organized groups moving between different towns — and even countries.

Tips for Cashiers – How to Protect Yourself

To reduce the risk of falling victim to a cash exchange scam, it is important to:

1. Always follow the store’s policy on cash exchange.
   If the store does not allow cash exchanges, politely but firmly decline.
2. Always count the bills out loud and slowly.
   Both when receiving money from the customer and when handing back change.
3. Never let the customer hold the money during the exchange.
   All bills should remain visible on the counter until the transaction is complete.
4. Stop the exchange if the customer starts creating confusion.
   Call for a colleague, the store manager, or a security guard.
5. Don’t be afraid to say no – trust your instincts.
   If the situation feels unsafe or suspicious, cancel the transaction.

The Role of the Security Guard

Security guards working in retail environments often play an important role in preventing this type of crime. Their tasks may include:

• Recognizing behaviors typical of scams or attempted fraud.
• Being a reliable support for staff in various situations.
• Documenting suspicious incidents.
• Alerting the store manager or police if necessary.

In some cases, a quick response by a guard has been able to stop a scam in progress.

Training for Store Staff

We also offer short training sessions for cashiers where we go over the most common tricks used by scammers. This is especially helpful for young summer workers, who benefit from having these scenarios in mind in advance.

Do you have questions about how we can help improve safety in your store?

Feel free to contact us — we provide assistance with on-site security, preventive training, and safety consultations.